Book 15 minutes
A front desk with a phone on it, screen lit.

The AI receptionist that turns enquiries into booked appointments.

Connected to your tools, TonIAssistant handles customer requests by phone, on your website and on your social media, day and night, and books the appointment in your calendar.

Talk to Toni Book 15 minutes
Live transcriptExample · a call to the Lilas Clinic, in Toni's real voice
Waiting

Tuned to your sector.

We set TonIAssistant up on your opening hours, your team, your prices and your calendar. It answers the way your front desk would, and hands over to a person as soon as a question falls outside the scope you defined.

  1. 01Dental practice
  2. 02Hotel
  3. 03Estate agency
  4. 04Garage
  5. 05Hair salon
A dentist's chair under its lamp.

Dental practice

I've had a bad toothache since last night.
I'm sorry to hear that. Dr Petit keeps an emergency slot this morning at 11:15. Shall I book it for you?
Yes, please.
Booked for 11:15. If the pain gets worse before then, call us back.
A hotel reception desk, a brass bell and a bunch of flowers.

Hotel

Hello, do you have a double room for Friday and Saturday?
Yes, we have one double room left on the garden side, from Friday 14 to Sunday 16. Shall I book it for you?
Yes, and we'll arrive around 11 pm.
Booked. I've noted your late arrival: the night desk will hand you the key.
An estate agency desk, a bunch of labelled keys in front of the window.

Estate agency

Hello, the leak under my sink is back. Flat 4B, 8 Linden Street.
I'm sorry about that. I'm opening a repair request: the plumber can come on Thursday between 8 and 10 am. Does that work for you?
Yes, I'll be there.
Noted for Thursday between 8 and 10 am. Your building manager has received the request.
A garage workshop, a car on a lift.

Garage

My car makes a noise when I brake.
I can offer you a brake check on Tuesday at 8:30. What model is your car?
A 2019 Clio.
Noted: a 2019 Clio, Tuesday at 8:30. The check takes about an hour.
A salon chair facing a round mirror.

Hair salon

Could I get a colour on Saturday morning?
Yes. A colour takes about two hours, and Léa is free on Saturday at 10. Shall I book that slot for you?
Yes, perfect.
Booked, Saturday at 10 with Léa. See you Saturday!
Your results

What TonIAssistant changes for you.

01 · Appointments

+18 % of enquiries turned into appointmentsmore appointments

Handles several requests at once, 24/7.

  • Phone
  • Website chat
  • WhatsApp
  • Messenger
  • Instagram
  • Gmail
  • Outlook
  • Google Calendar
  • Teams
  • Slack
  • HubSpot
02 · Calendar

0 bookings typed in by handtyped in by hand

Connected to your calendar, it enters the booking during the conversation. Your team has nothing left to copy over.

  • Google Calendar
  • Outlook
  • Calendly

Example of a hotel's Google Calendar. Tuesday 3 November: room 12 for Mr and Mrs Durand, arriving at 9:30 am, booked by phone on Monday at 9:12 pm. Spa for Inès Bernard at 3:30 pm, booked via the website chat on Tuesday at 7:48 am. Wednesday 4: room 4 for Hugo Mercier, booked by email on Saturday at 11:05 pm; conference room visit with Nadia Fontaine, booked by phone. Thursday 5: room 8 for Lucas Dubois and spa for Sarah Klein.

Example: Google Calendar
03 · Contacts

0 visitors lost

Even without an appointment, the contact lands in your CRM, ready to be called back.

  • HubSpot
  • or the CRM you already use

Example of a contact record created in HubSpot for an estate agency, after a WhatsApp conversation at 10:47 pm. Thomas Lemoine, phone 06 72 18 54 09. Need: viewing of a two-bedroom flat, Linden Street. Preferred callback: Saturday morning. Agrees to be called back. No appointment yet.

04 · Team

< 1 min to alert the right personto alert the team

The mechanic, the sales rep or the front desk gets a message on Slack or Teams, with the full context.

  • Slack
  • Microsoft Teams

Example of messages received by a garage team in Slack or Microsoft Teams. First message, for Karim in the workshop: new appointment, 2019 Clio, brake check, Tuesday 8:30 am, booked by phone at 9:12 pm. Second message, for the front desk: call Mr Petit back after 5 pm about a quote for four tyres, a request that came in through the website chat. Sophie replies that she will call him back tomorrow.

05 · Your step

+ the step your business needsyour step

Accounting, contracts, spreadsheets, sales, payment: whatever the tool, we build the connector for what you want to automate. Made to measure, not the same software for everyone.

TonIAssistant

Click a toolto see what we can connect to it. These are examples: your tool connects too.

Starting objectives proposed for the first three months, not guaranteed results. We adjust them to your real figures during the first month.

Your data

Your data matters to you. To us too.

A call to your business contains a name, a number, sometimes sensitive information. Here is where that data goes, what it is used for and how long we keep it.

  • EU

    Hosted in the European Union

  • 30 days

    Then the recordings are deleted

  • Art. 28

    A GDPR data processing agreement

  • Your data stays yours

    We use it only to run your assistant, never for our own purposes.

Several of our providers are US companies, including the ones that transcribe the voice and prepare the answers. Those two are called through a European endpoint, and every transfer outside the EU is covered by contract. The full list is in our privacy policy.

Read our privacy policy (in French)

Our method

Three months to start, real figures, then a decision.

  1. Week 1: Scoping

    We record your starting figures and prepare the first three months on all your channels. The objectives, we set together.

    With youObjectives set together

  2. Weeks 2 and 3: Set-up

    We configure TonIAssistant to your rules and connect it to your calendar. Your team tries it before the first customer does.

    With youTrials with your team

  3. Months 1 to 3: Launch

    TonIAssistant answers on all your channels. Every week, we read the conversations with you and fix what needs fixing.

    With youConversations reviewed together

  4. End of month 3: Measure

    We compare every objective with your starting figures.

    With youThe review, presented together

  5. After the first three months: Roll-out

    If the objectives are met, TonIAssistant stays in place. And we update it when your hours or your rules change.

    With youWe stay reachable

Pricing

No subscription. You pay for what you use.

You choose how many call minutes and messages to buy to start, and you pay only for those. When the balance runs low, you top up.

Get the price
Your starting volume
1,000 min

that is ≈ 660 calls

1,000

that is ≈ 17 h of answering taken off your team

A quiet month costs less than a busy one.

With TonIAssistant, each month bills the minutes and messages used, unlike a subscription that never adapts to your usage.

  • TonIAssistant: the month's minutes
  • Subscription: the same amount every month
A typical year for a business, as an example.
  • Top up whenever you wantThe balance drops, you add minutes.
  • No commitmentStop whenever you want.

Ready to hire TonIAssistant?

Pick a slot

Opens our Google Calendar. You receive the video-call invitation by email.

Contact us

Know one of us? Write to them directly.

Frequently asked questions

What is TonIAssistant?

TonIAssistant (also written Toni Assistant or Ton IA Assistant; French for “your AI assistant”) is an AI receptionist for small and medium businesses, published by LD Consulting in Lyon, France. It answers your customers or patients by phone, on your website chat, by email, on WhatsApp, Messenger and Instagram. It answers questions, books appointments in the calendar you already use and passes requests on to your team. It is set up for your business, not a generic bot.

Does it answer at night and at weekends?

Yes. TonIAssistant answers 24 hours a day, 7 days a week: evenings, nights, weekends and public holidays. It also takes several calls at once, so nobody waits.

Which channels does it answer on?

Phone (your current number is forwarded to TonIAssistant), your website chat, email (Gmail and Outlook), WhatsApp, Messenger and Instagram. The first three months run on all your channels, or only on the ones you choose.

Does it really book appointments on its own?

Yes. During the conversation, TonIAssistant finds a free slot in your calendar, offers it and enters the appointment. It connects to Google Calendar, Outlook or Calendly. Your team has nothing to copy over.

Does it speak English?

Yes. Your assistant is set up in English or in French, with natural-sounding English voices on the phone. Toni, the chat on this page, answers in whichever language you write in.

Which sectors is it set up for?

TonIAssistant is set up for each sector: dental practices, medical practices, hotels, estate agencies, garages, hair salons and others. The list is open: the 15-minute demo is where we check your case.

Does it replace my front desk or my receptionist?

No, it takes the load off your team. It handles the calls and messages the team cannot take: busy hours, evenings, weekends, holidays. It hands over to your team as soon as a request falls outside the scope you defined.

Where do you operate?

TonIAssistant is run from Lyon, France, and is available to businesses across the European Union, including France, Belgium and the Netherlands. Your existing number is forwarded, so where you are does not change the set-up. Your data stays in the EU.

Do I need a subscription?

No. There is no subscription: you buy the amount you choose up front, and usage is deducted as call minutes and messages are used. A quiet month costs less than a busy month. The exact price is given during the 15-minute call, because it depends on your channels and your volumes.

Are the first three months paid?

There is no set-up fee. During the first three months you pay for what you use, as afterwards, with the spending threshold you set. Every week we review the conversations with you and correct what needs correcting. At the end of month 3 we compare each objective with your starting figures.

Is there a commitment?

No commitment: you stop whenever you want.

Where is my data hosted, and is it GDPR compliant?

In the European Union: the server is rented in Germany and the call infrastructure runs in Frankfurt. We sign a data processing agreement under Article 28 of the GDPR with every client. Your data is used only to run your assistant, never for our own purposes.

How long are calls kept?

You decide whether calls are recorded and transcribed. By default, recordings and transcripts are deleted after 30 days, unless you set a different period.

How long does set-up take?

About three weeks: week 1 for scoping, weeks 2 and 3 for configuration and testing by your team. The first three months start after that.